Refund Policy

Because our dishes are prepared fresh to order, we generally cannot accept cancellations once the kitchen has started preparing your food.

• If you need to cancel an order, please contact us immediately by phone at 07952 673674.
• If preparation has not yet begun, we will cancel the order and issue a full refund to your original payment method.

We take great care to ensure your order is accurate, but mistakes can occasionally happen.

• If an item is missing from your order, please notify us as soon as possible. We can either prepare the missing item for you to collect or provide a refund for the missing portion.
• If you receive the wrong dish, please do not consume it. Contact us immediately, and we will gladly replace it with the correct dish or offer a refund for that item.

We want you to be completely satisfied with your meal. If you are unhappy with the quality of the food:

• Please contact us on the day of your order. We may ask you to return the uneaten portion of the dish so we can investigate the issue with our kitchen team.
• Depending on the situation, we may offer a replacement, a partial refund, or a full refund at the manager's discretion.

If a refund is approved, it will be processed using the original method of payment.

• Card Payments: Please allow 3-5 business days for the funds to appear in your account, depending on your bank's processing times.
• Cash Payments: Cash refunds must be collected in person at our restaurant.

If you ordered through a third-party delivery service (e.g., Deliveroo, Uber Eats, Just Eat), any refund or cancellation requests must be processed directly through that app's customer support system in accordance with their respective policies.

If you have any questions about our refund policy, please reach out:

• Email: info@thaijunction.co.uk
• Phone: 07952 673674
• Address: 381 Uxbridge Road, Pinner, HA5 4JP